Privacy policy

The controller of the personal data collected through this website is KAIX LAB.

Controller identification and contact details:

• Brand name: KAIX LAB
• Contact email: [email protected]
• Website: https://www.kaixlab.com

We may process the data you provide directly through the contact form, by email, or in commercial or pre-contractual communications.

• Identification and contact data, such as name, email, company and job title.
• Information about your enquiry, project, estimated budget or service needs.
• Minimum technical data associated with site usage, such as security logs or metadata needed to prevent abuse.

• To respond to requests received through the form or by email.
• To manage pre-contractual conversations and, where appropriate, prepare proposals or quotes.
• To protect the security of the website and detect misuse or fraudulent activity.
• To comply with legal obligations applicable to our professional or business activity.

• The data subject's consent when submitting an enquiry or contacting us voluntarily.
• The application of pre-contractual measures when you request information about KAIX LAB services.
• Compliance with legal obligations where applicable.
• Our legitimate interest in maintaining site security, preventing incidents and defending potential claims.

We will retain your data for as long as necessary to handle your request and reasonably follow up on the relationship initiated. As a general rule, commercial enquiries will be kept for up to 12 months unless a contractual relationship is formalised or a legal obligation requires a longer retention period.

We will not disclose your data to third parties except where required by law. However, certain providers may access data on behalf of KAIX LAB to deliver hosting, email, analytics, technical support or digital infrastructure services, acting as processors under the appropriate contractual safeguards.

If any of the providers used are located outside the European Economic Area, the appropriate safeguards required by data protection law will be adopted, such as standard contractual clauses or other valid mechanisms.

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by sending a request to [email protected].

If you believe the processing of your data does not comply with applicable law, you may also lodge a complaint with the Spanish Data Protection Agency: www.aepd.es/en.

KAIX LAB applies reasonable technical and organisational measures to protect the confidentiality, integrity and availability of the information processed through the website.

This policy may be updated when necessary to reflect legal, technical or business changes. The version currently published on this page will always be the one in force.