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01 — Services

Applied AI to run your business.

We build the AI systems companies actually run on: agents, RAG, custom LLMs and process automation. Ten years shipping what works in production, not what sounds good in a proposal.

01 — Services

AI & Automation

We build the AI systems our clients run their business on. Over ten years across AI and big data projects have taught us what works in production and what doesn't.

Let's talk about your case
  • Intelligent Process Automation

    Re-engineering operational flows with AI built in, from ingestion through to decision-making.

  • Custom AI and LLM Development

    Proprietary models, fine-tuning, and inference stacks designed for your data and constraints.

  • Agentic System Architectures

    Multi-agent orchestration with rigorous evaluation, observability, and security controls.

  • RAG and Knowledge Pipelines

    Production-grade retrieval over complex corporate corpora: accurate, cited, and governed.

  • AI Product Strategy and Delivery

    From hypothesis to launch: opportunity sizing, roadmap, and experienced delivery.

  • MLOps and Secure Deployment

    Deployment pipelines, serving, observability, and controls to operate models reliably in production.

04 — Use cases

What we do.

Examples of the type of projects we take on across our two service areas. If your situation looks familiar, we can probably help.

AI & Automation · Customer Service

Conversational Chatbot for Appointment Management

Problem
Appointment-based businesses losing time to phone calls, no-shows, and unfilled slots.
How we do it
Conversational assistant on web, WhatsApp, or other channels that manages availability, confirms bookings, and sends automatic reminders.

Client types

Clinics, dentists, physiotherapists, psychologists, hair salons, beauty centres.

Similar challenge? Let's talk →

AI & Automation · Internal Operations

Operational Assistant for Service Businesses

Problem
Technical service businesses managing quotes, work orders, and customer histories manually across scattered systems.
How we do it
Internal assistant connected to business data: generates quotes, retrieves customer history, and creates work orders through a conversational experience, not just a basic chat interface.

Client types

Garages, installers, maintenance companies, HVAC technicians.

Similar challenge? Let's talk →

AI & Automation · Sales

Lead Capture and Qualification Agent

Problem
Sales teams wasting time on unqualified leads and repetitive manual follow-ups.
How we do it
Agent that collects incoming lead data, qualifies it against business criteria, and generates personalised profiles or proposals.

Client types

Estate agents, agencies, consultancies, academies, any business with an active sales pipeline.

Similar challenge? Let's talk →

AI & Automation · Internal Knowledge

RAG Over Product Catalogue

Problem
Sales or support teams losing time searching for references, prices, or technical specs across scattered documents.
How we do it
RAG pipeline over the client's catalogue: the team asks in plain language and gets precise answers with the source cited.

Client types

Distributors, manufacturers, importers, e-commerce with large catalogues, warehouses.

Similar challenge? Let's talk →

AI & Automation · Marketing

Content Generation Agent

Problem
Businesses that need a constant digital presence but lack time or a team to produce quality content regularly.
How we do it
Agent configured with the client's brand voice that generates posts, emails, and copy aligned with the strategy, ready to publish or review.

Client types

Marketing agencies, local businesses, SMBs with e-commerce, freelancers, startups.

Similar challenge? Let's talk →

AI & Automation · Professional Services

Copilot for Accountants, Advisors, and Law Firms

Problem
Professionals spending hours searching case files, drafting standard documents, or summarising regulations for each matter.
How we do it
Assistant that knows the firm's archive: searches case files, drafts documents in the firm's style, and summarises applicable legislation.

Client types

Accounting firms, tax and labour advisors, law firms, legal practitioners.

Similar challenge? Let's talk →

AI & Automation · Sales & Admin

Quote and Commercial Follow-up Automation

Problem
Businesses generating quotes manually and missing opportunities due to lack of systematic follow-up.
How we do it
Automated flow that generates quotes from an incoming form or email and launches follow-up sequences without manual intervention.

Client types

Service companies, builders, installers, agencies, any business with frequent quoting.

Similar challenge? Let's talk →

AI & Automation · Customer Service

Multichannel Customer Service Assistant

Problem
Businesses with high volumes of repetitive enquiries via WhatsApp, web, or social media consuming team time.
How we do it
24/7 assistant that answers FAQs, manages bookings, provides opening hours, and escalates to a human when needed.

Client types

Restaurants, hotels, shops, sports centres, any customer-facing business.

Similar challenge? Let's talk →

FAQ

What is an agentic AI system?

An agentic AI system is an architecture in which one or more large language models (LLMs) can plan tasks, use external tools — such as databases, APIs, or search engines — and execute actions autonomously to achieve a goal. Unlike a conventional chatbot, an agent can complete multi-step workflows without human intervention at each stage.

What is RAG and how does it help businesses?

RAG (Retrieval-Augmented Generation) is a technique that combines a language model with an information retrieval system. Instead of relying solely on the model's pre-trained knowledge, the system first retrieves the relevant documents or passages from a corporate corpus and delivers them to the LLM as context. The result is accurate, cited, and updatable answers without retraining the model.

How much does it cost to implement an AI system for a business?

Cost depends on scope, data complexity, and existing infrastructure. A conversational assistant or RAG pipeline over internal documentation can be delivered in four to twelve weeks. More complex agentic architectures or integrations with core systems require longer timelines and larger budgets. KAIX LAB works with a fixed scope agreed in writing before starting.

How long does it take to build a custom AI system?

A basic chatbot or assistant connected to internal data can be live in two to four weeks. A production RAG system with evaluation, guardrails and observability requires four to eight weeks. Complex agentic architectures with multiple tools and security review take between eight and sixteen weeks. Timelines are agreed in writing during the diagnosis phase.

What is the difference between RPA and AI automation?

Robotic Process Automation (RPA) executes fixed rule sequences over interfaces or APIs; it does not understand context or handle variability. AI — especially LLM-based systems — can reason over natural language, interpret unstructured documents, adapt to variable inputs and make context-dependent decisions. For repetitive, well-defined flows, RPA is sufficient and cheaper; for processes with variability or that require semantic understanding, AI is necessary.

In-house training

Want your team to learn how to do this?

We run in-house technical training, not open courses. Each course is designed around the client's case: RAG, agentic systems and MLOps on your team's stack, with the length and depth the team asks for.

Let's talk about your AI system.

We respond within 24 – 48 business hours. We'll suggest a first call to understand your case.

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